For churches with online recurring giving
The gift didn't fail because they stopped believing in you.
It failed because a card expired, or the bank reissued it after a fraud alert, or the account changed. The giver has no idea. They think they're still giving. And in most churches nobody finds out until the year-end statements go out and someone says "that's not right."
An illustration using the assumptions written on each line, not a claim about your church. Your platform's own failed-gift report has your real number, and finding it is the first thing we do.
Why this is different from chasing money
A gift that didn't process is not a debt. Nobody owes your church anything, and we would never write to a giver as though they did. The message is a favor: "your March gift didn't go through, and we didn't want you to find out in January when your statement looked wrong."
That distinction is the whole product. Everyone in this situation wanted the same thing to happen. The money was meant to move, the giver believes it moved, and a card quietly said no. Fixing that is service, not collection, and it is why this work belongs in a church at all.
What we actually do
- Read the failed-gift report properly. Expired card, reissued after fraud, closed account, insufficient funds, and a bank return each need a different message and a different moment. Most platforms show you one word: failed.
- Separate the silent lapses from the real goodbyes. A recurring gift that simply stopped is not the same as a giver who chose to stop, and treating them identically is how churches lose people twice.
- Write the outreach, in your voice, under your name. Never ours. A short note from the church office, not a dunning letter from a vendor. You approve everything before it goes.
- Fix what can be fixed silently. Card updater settings, retry timing, expiring-card notices sent 30 days ahead instead of a failure notice afterward.
- Tell you what came back. In dollars, every month, next to what it cost.
Find out what your church is losing
The Giving Checkup, $199. Send one export from your giving platform. We come back with what failed, what quietly stopped, which recurring givers lapsed without cancelling, and what it adds up to over a year. No commitment past that.
Start a Giving CheckupSee how it worksWhich platforms this works with
| Platform | How we get the data |
|---|---|
| Planning Center Giving | Add us as a Bookkeeper, a read-only role their software already includes for outside help. Nothing to install. |
| Tithe.ly | Your recurring-giving report filtered to failed, exported. Five minutes, once a month. |
| Subsplash Giving | Gift status filtered to failed, exported as CSV. |
| Pushpay | Honestly: Pushpay already runs its own failed-payment recovery. If you're on Pushpay you probably don't need us, and we'll say so. |
| Anything else | If it can produce a failed-gift export, we can work from it. Ask. |
Being new, said plainly
TitheDesk is new. There are no logos on this page and no testimonials, because we haven't earned them yet, and inventing them would be a strange way to start a relationship with a church. What we offer instead is an arrangement where being early costs you nothing:
The Giving Checkup is $199, and it is free if it finds less than $199 a year of recoverable giving. You risk the ten minutes it takes to send an export.
Ready when you are
The Giving Checkup, $199. Send one export from your giving platform. We come back with what failed, what quietly stopped, which recurring givers lapsed without cancelling, and what it adds up to over a year. No commitment past that.
Start a Giving CheckupSee how it works